One important factor for usability that is not normally listed under traditional usability factors, is performance. It does not matter how functional a system is or how fabolous a website looks if it runs to slow. Bad performance annoys the … out of users and systems like that are avoided like the plague. An analogy is my local bus route – it runs 12 times pr hour in the mornings – which is very good, but when it is so full that I can not get on it, it doesn’t do any good at all..
So the moral is – when creating fantastic design and and user friendly systems – please do not forget to pay attention to the expected load and if the system actually can handle it.
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